Heck, I talked with a Dell technician last night about a problem with my computer. Some of you with Dells might have gotten a message on startup about the "Sonic Activation Module Installation" disk. I don't know which country my call went to, but I spoke with a couple of people with accents.

Even from far away, the technician took control of my computer when running diagnostic checks. Has anybody ever seen that? I thought it was pretty wild.