Thread: outsourcing
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Old 10-11-2007, 02:52 PM   #8 (permalink)
CrazyFlamingos
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Quote:
Originally Posted by xstatik View Post
I admit that most of what I know about outsourcing comes from the movie Outsourced, but something tells me they did their research. Is it true that in call center/customer service work India is 8 heads for 1 and China is 20 heads for 1? I want to outsource my own job.... If I could pay someone 1/20 of what I make to do my job that would free me up to get another job. One thing I really don't want to see outsourced is my food, I'm totally into the local food movement.... guess I'm kind of a hypocrite.
So that means when I called customer service in India and spent 150 minutes trying to solve a problem that an American customer service person solved in 10 minutes that it only cost the company 3 times what it should have to deal with my problem?

BTW, the main reason that the Indian customer service people ( that's right I talked to several of them) could not solve the problem was that we spent most of the call saying, "I'm sorry, could you repeat that?" I could not understand them and they could not understand me.

Maybe I am the only one but I think that if your accent is so heavy that the people who call you cannot understand what you are saying, then you are not qualified for that particular customer service job.

Likewise if you cannot understand the accent(s) of people in the country or region that you cover.

BTW, I do not have a heavy Southern accent. I have often been asked where I am originally from by natives and Yankees alike.
Right now America spends $700 billion every year on foreign oil. That's our money going overseas when it could be staying here. We have to stop this.
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