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Originally Posted by CrazyFlamingos  So that means when I called customer service in India and spent 150 minutes trying to solve a problem that an American customer service person solved in 10 minutes that it only cost the company 3 times what it should have to deal with my problem?
BTW, the main reason that the Indian customer service people ( that's right I talked to several of them) could not solve the problem was that we spent most of the call saying, "I'm sorry, could you repeat that?" I could not understand them and they could not understand me.
Maybe I am the only one but I think that if your accent is so heavy that the people who call you cannot understand what you are saying, then you are not qualified for that particular customer service job.
Likewise if you cannot understand the accent(s) of people in the country or region that you cover.
BTW, I do not have a heavy Southern accent. I have often been asked where I am originally from by natives and Yankees alike.
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I have to get them to repeat their message two or three times, CF.  Thy word is a lamp unto my feet, and a light unto my path. Psalm 119:105 |