Defending the Truth

  Defending the Truth > Other Topics of Discussion > Business and Industries
outsourcing

Business and Industries Discuss things going on in the corporate world, individual companies and corporate practices.

Reply
Page 1 of 2 1 2 >
 
LinkBack Thread Tools Display Modes
Old 10-09-2007, 03:46 PM   #1 (permalink)
Citizen
Join Date: Mar 2007
Posts: 16
Points: 1,119, Level: 18
Points: 1,119, Level: 18 Points: 1,119, Level: 18 Points: 1,119, Level: 18
Level up: 19%, 81 Points needed
Level up: 19% Level up: 19% Level up: 19%
Activity: 0%
Activity: 0% Activity: 0% Activity: 0%
xstatik is offline 		Reply With Quote
outsourcing
What’s your take on outsourcing? I had never thought much about it because the industries I work in aren’t affected by it. I saw the “Outsourced” over the weekend, anyone else seen it? It’s a comedy about call center outsourcing in India. There’s a line in it where the US manager says “A lot of Americans are upset about outsourcing” and the overseas call center work replies “but sir, most of the products they buy are made in China.” That’s my take on outsourcing: I buy products made overseas because they are cheaper, ergo I am the driving force behind outsourcing and can’t complain about its effect on US economy and the job market.
Sponsored Links
Old 10-09-2007, 05:25 PM   #2 (permalink)
Moderator
 
highway80west's Avatar
Join Date: Mar 2007
Location: San Diego, CA
Posts: 4,335
Points: 14,915, Level: 79
Points: 14,915, Level: 79 Points: 14,915, Level: 79 Points: 14,915, Level: 79
Level up: 13%, 435 Points needed
Level up: 13% Level up: 13% Level up: 13%
Activity: 61%
Activity: 61% Activity: 61% Activity: 61%
highway80west is offline 		Reply With Quote
 
Not only that, but whenever I talk to someone with Dell computers, those accents are to understand because Dell outsource their people.
Thy word is a lamp unto my feet, and a light unto my path. Psalm 119:105
Old 10-10-2007, 09:02 AM   #3 (permalink)
SIMPLETON
 
fxashun's Avatar
Join Date: Mar 2007
Location: In my skin
Posts: 7,853
Points: 21,530, Level: 92
Points: 21,530, Level: 92 Points: 21,530, Level: 92 Points: 21,530, Level: 92
Level up: 18%, 820 Points needed
Level up: 18% Level up: 18% Level up: 18%
Activity: 100%
Activity: 100% Activity: 100% Activity: 100%
fxashun is online now 		Reply With Quote
 
I think India needs to outsource a bit...
http://www.webindia123.com/personali...pikar/isha.htm

MMMMM. I think I need to move.
Old 10-10-2007, 10:13 AM   #4 (permalink)
Moderator
 
highway80west's Avatar
Join Date: Mar 2007
Location: San Diego, CA
Posts: 4,335
Points: 14,915, Level: 79
Points: 14,915, Level: 79 Points: 14,915, Level: 79 Points: 14,915, Level: 79
Level up: 13%, 435 Points needed
Level up: 13% Level up: 13% Level up: 13%
Activity: 61%
Activity: 61% Activity: 61% Activity: 61%
highway80west is offline 		Reply With Quote
 
Heck, I talked with a Dell technician last night about a problem with my computer. Some of you with Dells might have gotten a message on startup about the "Sonic Activation Module Installation" disk. I don't know which country my call went to, but I spoke with a couple of people with accents.

Even from far away, the technician took control of my computer when running diagnostic checks. Has anybody ever seen that? I thought it was pretty wild.
Thy word is a lamp unto my feet, and a light unto my path. Psalm 119:105
Old 10-10-2007, 12:03 PM   #5 (permalink)
Website Owner
 
RidinHighSpeeds's Avatar
Join Date: Jan 2005
Location: Taxachusetts
Posts: 6,972
Thanks: 9
Thanked 59 Times in 52 Posts
Send a message via AIM to RidinHighSpeeds
RidinHighSpeeds is online now 		Reply With Quote
 
Outsourcing isn't necessarily bad if it's kept within the U.S. However offshoring IT and all that, I think it's a HORRIBLE idea!!

I have had experience working Accenture (based in India). Let me just say this, it may be 1/3 cheaper to offshore work, but it takes them 3x as a long to complete the job!
Networked Web Sites
Jon-Kingsbury.com
DefendingTheTruth
UML Forums
Old 10-10-2007, 12:42 PM   #6 (permalink)
Partisan
 
garysher's Avatar
Join Date: Feb 2007
Location: Los Angeles
Posts: 8,688
Points: 26,276, Level: 96
Points: 26,276, Level: 96 Points: 26,276, Level: 96 Points: 26,276, Level: 96
Level up: 93%, 74 Points needed
Level up: 93% Level up: 93% Level up: 93%
Activity: 100%
Activity: 100% Activity: 100% Activity: 100%
garysher is offline 		Reply With Quote
 
Quote:
Originally Posted by RidinHighSpeeds View Post
Outsourcing isn't necessarily bad if it's kept within the U.S. However offshoring IT and all that, I think it's a HORRIBLE idea!!

I have had experience working Accenture (based in India). Let me just say this, it may be 1/3 cheaper to offshore work, but it takes them 3x as a long to complete the job!

Fact is companies have to offshore to remain competitive, and American consumers benefit from lower cost of living and lower taxes.

And let's not forget all the Americans who owe their jobs to other countries that offshore work TO the US !
Old 10-11-2007, 02:16 PM   #7 (permalink)
Citizen
Join Date: Mar 2007
Posts: 16
Points: 1,119, Level: 18
Points: 1,119, Level: 18 Points: 1,119, Level: 18 Points: 1,119, Level: 18
Level up: 19%, 81 Points needed
Level up: 19% Level up: 19% Level up: 19%
Activity: 0%
Activity: 0% Activity: 0% Activity: 0%
xstatik is offline 		Reply With Quote
 
Quote:
Originally Posted by RidinHighSpeeds View Post
I have had experience working Accenture (based in India). Let me just say this, it may be 1/3 cheaper to offshore work, but it takes them 3x as a long to complete the job!
I admit that most of what I know about outsourcing comes from the movie Outsourced, but something tells me they did their research. Is it true that in call center/customer service work India is 8 heads for 1 and China is 20 heads for 1? I want to outsource my own job.... If I could pay someone 1/20 of what I make to do my job that would free me up to get another job. One thing I really don't want to see outsourced is my food, I'm totally into the local food movement.... guess I'm kind of a hypocrite.
Old 10-11-2007, 02:52 PM   #8 (permalink)
Congressional Representative
 
CrazyFlamingos's Avatar
Join Date: Mar 2007
Location: Alabama
Posts: 2,165
Points: 8,311, Level: 61
Points: 8,311, Level: 61 Points: 8,311, Level: 61 Points: 8,311, Level: 61
Level up: 54%, 139 Points needed
Level up: 54% Level up: 54% Level up: 54%
Activity: 17%
Activity: 17% Activity: 17% Activity: 17%
CrazyFlamingos is online now 		Reply With Quote
 
Quote:
Originally Posted by xstatik View Post
I admit that most of what I know about outsourcing comes from the movie Outsourced, but something tells me they did their research. Is it true that in call center/customer service work India is 8 heads for 1 and China is 20 heads for 1? I want to outsource my own job.... If I could pay someone 1/20 of what I make to do my job that would free me up to get another job. One thing I really don't want to see outsourced is my food, I'm totally into the local food movement.... guess I'm kind of a hypocrite.
So that means when I called customer service in India and spent 150 minutes trying to solve a problem that an American customer service person solved in 10 minutes that it only cost the company 3 times what it should have to deal with my problem?

BTW, the main reason that the Indian customer service people ( that's right I talked to several of them) could not solve the problem was that we spent most of the call saying, "I'm sorry, could you repeat that?" I could not understand them and they could not understand me.

Maybe I am the only one but I think that if your accent is so heavy that the people who call you cannot understand what you are saying, then you are not qualified for that particular customer service job.

Likewise if you cannot understand the accent(s) of people in the country or region that you cover.

BTW, I do not have a heavy Southern accent. I have often been asked where I am originally from by natives and Yankees alike.
"Karma usually has a wingman." -- Some cop guy on TV

Pickens Plan
Old 10-11-2007, 03:00 PM   #9 (permalink)
Moderator
 
highway80west's Avatar
Join Date: Mar 2007
Location: San Diego, CA
Posts: 4,335
Points: 14,915, Level: 79
Points: 14,915, Level: 79 Points: 14,915, Level: 79 Points: 14,915, Level: 79
Level up: 13%, 435 Points needed
Level up: 13% Level up: 13% Level up: 13%
Activity: 61%
Activity: 61% Activity: 61% Activity: 61%
highway80west is offline 		Reply With Quote
 
Quote:
Originally Posted by CrazyFlamingos View Post
So that means when I called customer service in India and spent 150 minutes trying to solve a problem that an American customer service person solved in 10 minutes that it only cost the company 3 times what it should have to deal with my problem?

BTW, the main reason that the Indian customer service people ( that's right I talked to several of them) could not solve the problem was that we spent most of the call saying, "I'm sorry, could you repeat that?" I could not understand them and they could not understand me.

Maybe I am the only one but I think that if your accent is so heavy that the people who call you cannot understand what you are saying, then you are not qualified for that particular customer service job.

Likewise if you cannot understand the accent(s) of people in the country or region that you cover.

BTW, I do not have a heavy Southern accent. I have often been asked where I am originally from by natives and Yankees alike.

I have to get them to repeat their message two or three times, CF.
Thy word is a lamp unto my feet, and a light unto my path. Psalm 119:105
Old 10-11-2007, 09:32 PM   #10 (permalink)
Community Leader
 
teethandclaws's Avatar
Join Date: Dec 2005
Location: New England Shoreline
Posts: 867
Points: 4,887, Level: 44
Points: 4,887, Level: 44 Points: 4,887, Level: 44 Points: 4,887, Level: 44
Level up: 69%, 63 Points needed
Level up: 69% Level up: 69% Level up: 69%
Activity: 0%
Activity: 0% Activity: 0% Activity: 0%
teethandclaws is offline 		Reply With Quote
 
Quote:
Originally Posted by CrazyFlamingos View Post
BTW, the main reason that the Indian customer service people ( that's right I talked to several of them) could not solve the problem was that we spent most of the call saying, "I'm sorry, could you repeat that?" I could not understand them and they could not understand me.

Maybe I am the only one but I think that if your accent is so heavy that the people who call you cannot understand what you are saying, then you are not qualified for that particular customer service job.

Likewise if you cannot understand the accent(s) of people in the country or region that you cover.
So true. I can't stand it when I call customer service and can't understand or be understood by the person on the other line. I've asked to speak with someone else before.
Our Task must be to free ourselves... by widening our circle of compassion to embrace all living creatures, the whole of nature, and its beauty.
Albert Einstein

Hans Küng: "There will be peace on earth when there is peace among the world religions."
Reply
Page 1 of 2 1 2 >

Bookmarks

« Previous Thread | Next Thread »
Thread Tools
Display Modes
Linear Mode Linear Mode



All times are GMT -5. The time now is 10:22 PM.

Contact Us - Defending the Truth - Archive - Top

 Top Political Sites
Poltical Topsites 

Recommended Sites